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Veterans Affairs, Veterans Health Administration Housing Management Assistant in Ann Arbor, Michigan

Summary

The Incumbent is responsible for assisting the Fisher House Manager in all aspects of the Fisher House Program. The Fisher House Housing Management Assistant works in conjunction with the Fisher House Manager, Fisher House Assistant Manager, and Housekeepers, and assists with the daily operations of the Fisher House.

Responsibilities

Operations include a wide range of functions and the incumbent is the point of contact for initial inquiries to include lodging eligibility, referral processes, staff/volunteer opportunities, monetary donations and the appropriateness and offer of in-kind donations; as well as community, guest, patient, military liaison and clinical staff inquiries regarding policies, procedures and standards. The incumbent assists with Fisher House events and supply management, both of which require full knowledge and understanding of appropriated and non-appropriated accounts, to include general post funds. The incumbent applies knowledge of appropriated and non-­appropriated accounts to secure needed items and supplies for the guests' comfort, such as replacement items (i.e., linens, furnishings, food) and with planning of various programs in support of the guests (i.e., luncheons, holiday gifts). The incumbent serves as the purchase order clerk for the submission of VA Form 2237s for the request, turn-in and receipt for property or services. The incumbent coordinates all files management and is responsible for the management of all equipment and supplies. Performs work involving the collection, compilation, and tracking of data and statistical information to support program operations. The incumbent resolves day-to-day problems related to the program and keeps the Fisher House Manager informed of situations that cannot be easily resolved or that may have an impact on guest safety or be beyond the immediate scope of the program. The incumbent must possess a thorough knowledge of standards, policies and procedures and be able to execute independent judgment when challenged to interpret, adapt or improvise any of the above to unusual, one-of-a- kind situations at hand. This judgment is crucial while working off-tour hours without immediate supervisory presence. The incumbent must apply their ability to diplomatically handle guests that are non-compliant with the program expectations, some of which will require them to notify VA Police Service for immediate removal of the guest staying at the Fisher House, a situation which can easily escalate into confrontation and unpleasantness, and at the worst case involve congressional inquiries. Work Schedule: Monday through Wednesday 11:30am-8:00pm; Thurs-Fri, OFF; Sat/Sun: 9am-5:30pm. Schedule may vary as deemed necessary to meet the needs of the Veterans and the Medical Center. This position will require weekends and later hour shifts. Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Housing Management Assistant/PD92000-A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Conditions of Employment

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/05/2020. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Experience: Applicants must have at least one (1) year of experience at the next lower grade GS-05, or equivalent in other pay systems. Examples of experience includes experience with the basic principles, techniques, and methodology of housing management as they pertain to the management planning, scheduling, coordinating, and efficient use of housing facilities.

OR

Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 4 years of education above the high school level. This education must have been obtained in an accredited business, or secretarial or technical school, junior college, college or university. (You must include a transcript in order to substitute education for required experience.)

OR

Combination: Combination: Applicants may also combine education and experience to qualify at this level. For a GS-5 level position, only education in excess of the first 60 semester hours (i.e. beyond the second year) is creditable toward meeting the specialized experience requirements.

You will be rated on the following Competencies for this position: Communications Knowledge Management Planning and Evaluating Technical Credibility Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The duties and responsibilities of the position require mobility between various floors and rooms within the Fisher House and various other buildings at the medical center. Average physical ability, dexterity, and strength are needed for this position. This includes preparation for open houses and special programs. Although some of the work is sedentary, the employee will be walking, standing, bending, climbing stairs, and carrying some light items (under 50 pounds) such as moving/lifting of equipment, assisting guests with their luggage, and carrying boxes of donated items. Work may also involve driving a golf cart for the purpose of transporting Veterans and guests and delivering materials to and from the medical center. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional Information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.

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