Kanaan Communications, LLC Broadband / CATV Project Manager in Midland, Michigan
Kanaan Communications, LLC provides a wide range of services to telecommunications providers including engineering services; outside plant construction (Aerial/Underground); plant maintenance; network upgrades including node splits, fiber & coax splicing, and activation/certification work. We have a specialized power supply team providing maintenance, capital improvements and on demand services. Kanaan Communications can be your full service contract partner.
We are a fast-paced company working in the telecommunications / cable Industry. If you are an individual with 5-7 years of experience managing people and projects in the Cable or Telecommunications Industry, this opportunity may be for you. Responsible for all administrative, operational, and financial responsibilities involved in running a successful location.
Accurately forecast resource requirements based on completion deadlines.
Forecast, order and manage material usage requirements.
Ensure the project gets completed on time and within budget with focus on account management.
Participate in preparation and review of estimates with attention to the following: adherence to cost control system, equipment requirements and utilization, constructability, materials, manpower, general conditions, schedule, insurance, etc.
Ensure technical services operate within approved operating and capital budgets.
Analyze operations, identify performance issues and make corrective action while maintaining profitable daily MSO workload within all required time frames and specifications.
Communicate all project related issues and concerns to immediate supervisor in a professional and timely manner and make recommendations for improvement.
Identify, monitor and address problem areas and work to eliminate customer service/quality control issues and
Act as a direct liaison between our customers and Management.
Establish workable quotas.
Monitor completion percentage and verify all non-completed jobs.
Monitor project results through standardized project and quality control reporting procedures.
Monitor revenues generated by tech and the profitability of technicians.
Analyze and improve existing procedures and implement changes to better organize the team/department.
Resolve escalated customer issues quickly and in a manner that satisfies the customer; educate employees associated with the issue to resolve such issues without further escalation.
Ensure accurate and timely completion of all company and customer required paperwork.
Ensure proper coordination of project personnel schedules and ensure adequate staffing.
Ensure thorough and proper training of all project personnel.
Proactively address employee performance issues or concerns through coaching, counseling and evaluations.
Conduct weekly staff meetings to ensure consistent communication and meet safety requirements.
Perform regular “ride-outs” to ensure quality, safety and customer service requirements are being met.
Monitor and track employee overtime and identify and correct any inefficiencies.
Compile daily reports: job schedules and jobs completed for each technician.
5-7 year experience in telecommunication construction managing people and projects.
Proficiency using MS Word and Excel
Management/Supervisory experience in cable television, telecommunications or customer service industry
Ability to work in a fast paced time sensitive environment and handle multiple tasks and last minute changes per customer or company mandate.
Professionalism while interacting with people of all dispositions.
High School Diploma or GED
Must pass a background check, drug test, and motor vehicle check.
Must possess a valid driver’s license for at least 2 years.
Paid Time Off
Medical/Dental/Vision/Life Insurance/Long Term Disability/Short Term Disability
401(k) with Company Match
Company Stock Purchase Plan
Employee may need to work outdoors at times in all weather conditions while on duty.
The above statements are intended to describe the general nature and level of work being performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.
Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.
Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.