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YMCA of Metropolitan Chicago Resident Camp Maintenance Supervisor in Twin Lake, Michigan

Resident Camp Maintenance Supervisor position open at YMCA Camp Pinewood

Camp Pinewood YMCA is a leading community-focused nonprofit facility located near Muskegon Michigan, at the southern tip of the Manistee National Forest and is situated on 200 acres of pine and oak forest. The camp property includes 80% of the Lake Echo shoreline. The lake is spring fed and there is no public access. The camp serves approximately 1,000 youth and family campers each summer from the Chicago area, Northern Indiana, Southwest Michigan and from a number of other countries. The camp’s Outdoor Education program serves 5,000 students from Michigan schools.

Camp Pinewood YMCA is part of YMCA of Metropolitan Chicago and offers a variety of fun to all ages and families! Following the Y's impact for more than 150 years, the mission of the YMCA of Metro Chicago is to develop strong children, families, and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness, and healthy living.

The Camp Maintenance Supervisor is responsible for providing routine/emergency engineering, housekeeping, maintenance, and repair services at assigned location to ensure a positive member/participant/staff experience. This position will interface with customers and staff at camp to meet facility needs and requirements as well as to provide a high level of customer service. This position will provide day-to-day assignments and team leader support for facilities to any reporting staff. This position is responsible for routine assessments of building systems, equipment and grounds, analyzes data to ensure proper functioning and adheres to preventative maintenance plans. Maintenance activities and work progress updates will be provided to the Executive Director, Camp Programs Director, and any other party as needed.

The Camp Maintenance Supervisor provides hands-on maintenance support for routine, preventative, and emergency maintenance services as needed such as carpentry, electrical, HVAC, plumbing, landscape services, housekeeping, and other facility systems to optimize service quality and maintenance costs while adhering to building codes, state and local standards, and internal processes.

This position supports a resident camp and is typically housed onsite. Due to the nature of a resident camp, may also be involved in other camp activities as needed and supports a culture of collaboration and teamwork to provide an outstanding camper experience.

Position Responsibilities:

  • Incorporate and document all equipment, facility, and vehicle upgrades and repairs

  • Develop and incorporate preventative maintenance plans

  • Increase facility rating from users on checkout evaluations leading to a higher retention rate and thereby increasing new group referrals;

  • Remodel existing cabins, lodges, and facilities

  • Inspect, maintain, and upgrade all infrastructures (water, sewage, gas, electric, etc.)

  • Maintain and improve all roads, entrances, trails and develop long term natural resource plan

  • Review and improve facility erosion control plan

  • Develop and build new program areas as needed in conjunction with Program Director

  • Report, at minimum, biannually to the camp’s board on facility projects, needs, and successes

  • Assist in hiring and supervising local contractors and seasonal maintenance & housekeeping staff

  • Oversight of alumni or volunteer work projects and LIT service projects, if applicable

  • Develop and implement daily health and safety logs

  • Complete and participate in all ACA, YMCA, Health Department, and Local/State licensing inspections

  • Ensure cleanliness and sanitation of cabins, buildings, and lodges

  • Fully knowledgeable of emergency procedures and able to communicate with staff

  • Develops and manages department budgets supporting preventative and annual maintenance plans

Facility Plans and Maintenance Engineering/Repair Services

  • For assigned locations, ensures facilities and maintenance functions are following related standards, building codes, policies and processes in support of internal quality standards and controls. This includes:

  • Regularly performs building/grounds walkthroughs and audits to update facilities/grounds plans, and monitor facilities and equipment.

  • Surveys and tracks all mechanical, plumbing, electrical, fitness and pool equipment if applicable, to enhance service quality and ensures compliance with preventive maintenance plans.

  • Monitors and evaluates utility services including electricity, natural gas, water, storm drainage, and septic systems.

  • Monitors fire and life safety systems, stand-by generators, UPS systems, elevator and emergency exit plans

  • Ensures compliance with OSHA safety standards throughout assigned locations

  • Maintains appropriate records and documentation, as needed

  • Monitors, assigns and assures completion of work orders in a timely manner for assigned locations, including reporting on work completion and analyzing performance within service level agreements. Assists as needed in procurement of necessary materials and provides direction to team, vendors and others as appropriate to complete work orders and documents results.

  • Utilizes maintenance management system to prioritize, assign, track, analyze and report on work orders and activities.

  • Assists with capital project plans including planning and coordinating renovations and modifications to the facilities related to electrical, plumbing, mechanical, and other skilled trades, as needed. Acts as the onsite project manager, where required and as assigned by the Executive Director.

  • Acts as a maintenance engineering subject matter expert in evaluating, troubleshooting, and providing guidance on building and equipment issues as needed at assigned or other YMCA camp locations.

  • Keeps abreast of related regulations, equipment, building and safety standards, reporting requirements and systems/equipment; continuously builds skills in order facilitate and guide team performance and proactively address facilities and maintenance issues.

  • Travels regularly locally to assigned locations as well as other YMCA locations as needed

Department and Customer Service Management

  • Provides a high level of internal customer service to assigned locations including responding to internal customer/staff needs, analyzing facility/system requirements and providing reporting to location leadership on ongoing maintenance, work order progress, achievement of service level agreements, housekeeping, projects, and building operations.

  • Consults with executive director at assigned locations and/or other constituents as needed on the health of buildings and related systems in order to understand customer needs, respond to requests, build facilities/maintenance-related plans and provide guidance to internal customers on facilities/maintenance-related issues.

  • Creates, oversees and manages department budgets in conjunction with Integrated Business Systems, Finance/Business Office, Executive Director and Building Engineers at assigned locations within YMCA guidelines.

Team Management

  • Identifies, manages and motivates a high-performing team to meet facilities and maintenance needs at assigned locations, including Building Engineers, Housekeepers and Maintenance Technicians.

  • Establishes, monitors, and evaluates team goals and performance standards. Coaches, trains and develops team members to optimize performance and service quality and facilitate career and professional development

  • Coordinates team work schedules and assignments at assigned locations to facilitate achievement of service level agreements, optimize resources and ensure appropriate coverage to meet facility needs.

  • Provides appropriate information, materials, and subject matter expertise to team members in order to meet performance standards and complete work orders and activities in a high-quality and timely manner.

Minimum and Preferred Requirements, Knowledge, Skills and Abilities:

  • Facilities engineering experience typically held by those with 5-10 or more years of related experience or an equivalent combination of related education and experience; 5 or more years in a supervisory capacity strongly preferred.

  • Demonstrated knowledge and expertise in all phases of physical plant operations including building systems, equipment maintenance and repair, facilities planning, scheduling, maintenance management and administration

  • Technical, hands-on expertise in HVAC, electrical and plumbing systems including diagnosis, troubleshooting and simple repairs

  • Understanding of blueprints, knowledge of building codes and experience developing accurate cost estimates and budgets

  • Knowledge of OSHA and related safety practices as well as state and local safety, fire, construction, and public access regulations.

  • Ability to keep detailed, accurate and complete records and documentation as needed.

  • Relevant budget management experience, with the ability to create, monitor and effectively manage large budgets to plan

  • Intermediate proficiency in Microsoft Office (Word, Excel), email, Facility Dude or related software; ability to learn and adapt to new technology

  • Experience leading, motivating and supporting a diverse, high-performing team including identifying, selecting, onboarding, developing and evaluating team members and facilitating change.

  • Strategic thinking skills including effective planning, setting goals, monitoring progress, tracking results and making appropriate adjustments to plans based on circumstances and context.

  • Customer service orientation, with the ability to effectively communicate on a regular basis with internal customers, build relationships, manage customer expectations and take responsibility for a high level of service.

  • Proficient verbal and written communication skills, including the ability to clearly and concisely present ideas and concepts and tailor communication to multiple, non-technical audiences including team, customers, and other constituents.

  • Demonstrated interpersonal skills with the ability to effectively build and maintain relationships with customers, team members and other stakeholders and constituents.

  • Track record of continuous improvement including proactively identifying and effectively addressing departmental needs and gaps.

  • Ability to organize and prioritize multiple, competing priorities to maximize personal and team effectiveness.

  • Continuous learner who actively identifies and leverages opportunities and sources of learning and information and applies new knowledge and skills to improve performance.

  • Demonstrates evidence of YMCA Team Lead competencies in previous experience or practice.

  • Meet physical qualifications including visual acuity.

Child Abuse Prevention: This position supports the YMCA’s commitment to child abuse prevention by:

  • Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor

  • Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children

  • Reporting any suspicious behavior and violation of policy and procedures to your supervisor

  • Completing all child abuse prevention training as required

Be part of our mission.

The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. Our network of 20 membership centers, five camps, early learning, school-aged and other programs at 100+ sites in the city and suburbs provides everyone with a safe place to learn, play and grow. In this role, you'll be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live and raise a family. So you're not just impacting a bottom line, you're impacting people and communities all over Chicagoland.

Street: 4230 Obenauf Road

Days and/or Times Needed: Full time opportunity

ID: 2020-13228

Full-time/Part-time: Full-time

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